SMS Opt-In Process
How end users opt in to receive SMS uptime alerts from ServiceMonitor.
This page documents the explicit, multi-step opt-in flow that every end user must complete to receive SMS messages from ServiceMonitor. SMS notifications are never enabled by default, are never sent without verified consent, and are never used for marketing or promotional purposes.
User creates an account
The user signs up at app.service-monitor.co using email + password or an OAuth provider (Google, Apple). Account creation alone does not opt the user into any SMS messaging.
User navigates to Notification Channels
From the dashboard, the user navigates to Settings → Notification Channels → Add Channel and chooses SMS as the channel type.
User enters phone number and grants explicit consent
The user is presented with the SMS channel form. Before the form can be submitted, the user must enter their phone number and tick a required consent checkbox. The form will not submit if the checkbox is unchecked.
The exact consent UI shown to the user is reproduced below:
Include country code (e.g. +1 for US)
↑ Live screenshot of the SMS channel signup form at app.service-monitor.co/settings/channels/new
User verifies the phone number (double opt-in)
After the user submits the form, ServiceMonitor sends a one-time 6-digit verification code via SMS to the entered phone number. The user must enter this code in the app to activate the channel. No alert messages are sent to a phone number that has not been verified.
The verification SMS body sent to the user reads:
ServiceMonitor: Your verification code is 123456. Reply STOP to cancel, HELP for help. Msg & data rates may apply.
User attaches the channel to a tracker
Even after verification, no SMS messages are sent until the user explicitly attaches the verified SMS channel to one or more uptime trackers. From that point forward, the user receives SMS alerts only when one of the attached cloud services goes down, becomes degraded, or recovers.
Sample Messages
The following are the only message types sent by ServiceMonitor:
Verification code
ServiceMonitor: Your verification code is 123456. Reply STOP to cancel, HELP for help. Msg & data rates may apply.
Test alert
ServiceMonitor TEST: AWS EC2 (us-east-1) is DOWN. https://health.aws.amazon.com/health/status — Reply STOP to cancel, HELP for help.
Outage alert
ServiceMonitor: DOWN — AWS EC2 (us-east-1). https://health.aws.amazon.com/health/status — Reply STOP to cancel, HELP for help.
Recovery alert
ServiceMonitor: RECOVERED — AWS EC2 (us-east-1) is back UP. — Reply STOP to cancel, HELP for help.
Opt-Out
Users can stop receiving SMS messages at any time by:
- Replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any message
- Removing or deactivating the SMS channel from Settings → Notification Channels
- Deleting the account, which removes all notification channels
After opting out, the user will receive no further SMS messages. To resume, the user must re-add the SMS channel and complete the verification flow again.
Help
Replying HELP to any ServiceMonitor SMS returns:
ServiceMonitor uptime alerts. For help, email [email protected]. Reply STOP to unsubscribe.
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as our SMS delivery provider (Twilio), is permitted solely to deliver the uptime alert messages the user has opted into. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Need to verify directly?
The live signup form is available at app.service-monitor.co/users/log-in?tab=register. Create a free account, navigate to Settings → Notification Channels → Add Channel → SMS to see the consent UI live. For carrier compliance review accounts, contact [email protected] and we will provision a review login.